Earlier this week the diligence of one of our riders may have helped save a life.

Arriving at the house of a patient discharged earlier in the day, and getting no response at the door, rather than — as a taxi may have done — leaving the delivery on the doorstep and moving to his other two calls, he reported back to the co-ordinator. On speaking to the originating hospital, the nursing staff there were concerned for the patient's well-being, and asked if our rider would be prepared to wait while they tried to find a keyholder. Eventually after our rider has been on scene for an hour, he accompanied a keyholder into the house to find the patient collapsed and unresponsive - our rider called 999 for an ambulance and continued to help until the patient was taken into hospital.

As usual, we'll never know if this story had a happy ending... but because our rider took a pride in doing what we do, well, and went the extra mile, a patient who could easily have died alone overnight in their flat was admitted to hospital care. Job done.